Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Location: 
System: 
Workstation's O/S: 
User ID: 
Number of users affected: 
Is the issue affecting multiple users for either BES or EMAIL issue? Y/N
	If Yes - Request emails of some of the affected users (3-5) in order to assist SSC with Troubleshooting
	If not provided, will affected user list be provided at a later time? Y/N
Possible impact on deadlines if applicable: 
Error message: 
Problem description: 
What Troubleshooting has been done on the client's side: 

Name of the application that the user's having problems with: PAYCIP

Is the end user receiving any error message? 

Is anyone else in your office experiencing the same problem, how many users? 

Did the client try to solve the problem himself/herself? 
	What has been done? 

Did the client call the local support provider/helpdesk? 

Did the client have the GC HRMS Program Centre look at the problem? 
	Did the client verify the XML transaction and Bulk Input File? 
	Are there Primary Edits and/or Secondary Edits? 

Which environment is the customer working in (i.e. PROD, QUAT, and TEST)? 

Time of problem/failure? 

Is it the first time the user tried this, when did it work the last time? 

Were any changes made that could have caused the incident? 

What are the exact steps that the customer did before encountering the problem? 

Can the client provide the 'Transaction ID' or 'XML Transaction' if required? 
	If yes, please obtain contact information. 

Have you ever experienced this problem before today? 
	If so, are you aware of the cause/solution for that particular problem? 
